TENANCY INFORMATION

To download our "Makola Tenant Information Pamphlet" brochure please click HERE [ PDF 1.1 MB]

ROLES OF PROPERTY MANAGEMENT

In buildings managed by M’akola Housing Society on Vancouver Island Region, you may meet the following people:
PLEASE NOTE: in some regions, certain positions are not available, due to different funding sources.

Regional Property Managers (RPM)
There are three RPMs, one in the North, Mid and South Island.
The RPM is responsible for the management and efficient operation of their regional office and the staff.

Tenant Advisory Committee About Tenant Advisory Committee

maintenance Maintenance

Questions Frequently Asked Questions

COMPLAINTS About the Tenant Complaint Process

EMERGENCIES What To Do In Case of Emergency

INFORMATION Makola Tenant Handbook

Victoria:

Office Coordinator:

(250) 384-1423 ext. 100

• Direct incoming calls
• All general inquiries/ application updates
• Paying rent
• Work orders (in Maintenance Coordinator absence)

Tenant Relations Liaison for Quadra/Tonto-Rosette:

(250) 384-1423 ext. 101

Tenant Relations Liaison for all other tenants:

(250) 384-1423 ext. 105

• Move ins/outs
• Inspections
• Annual rent reviews
• Questions about Tenancy Agreement
• Tenant related issues/concerns
• Complaints/requests
• Late rents
• Payment Plans for work orders
• Change in income or family status
• Receiving warning letter/notice to end
  

Maintenance Coordinator:

(250) 384-1423 ext. 101

• Report to office any property damage
• Work order requests: plumbing, hauling, pest control, electrical problems, and all types of repairs

Duncan:

Office Coordinator:

(250) 746-1785 ext. 0

• Directing Incoming calls/leaving messages for staff
• All general inquiries/ application updates
• Need a work order (repairs)
• Reporting damage or vandalism
  

Tenant Relations Liaison:

(250) 746-1785 ext. 2

• Move ins/outs
• Inspections
• Annual rent reviews
• Questions about Tenancy Agreement
• Tenant related issues/concerns
• Complaints/requests
• Late rents
• Payment Plans for work orders
• Change in income or family status
• Receiving warning letter/notice to end
• Paying rent
  

Nanaimo:

Office Coordinator:

(250) 756-4217 ext. 100

• Direct incoming calls
• All general inquiries/ application updates
• Need a work order (repairs)
• Paying rent
  

Tenant Relations Liaison:

(250) 756-4217 ext. 101

• Move ins/outs
• Inspections
• Annual rent reviews
• Questions about Tenancy Agreement
• Tenant related issues/concerns
• Complaints/requests
• Late rents
• Payment Plans for work orders
• Change in income or family status
• Receiving warning letter/notice to end

Port Alberni:

(250) 723-9855 ext. 1

Campbell River/Courtenay:

(250) 923-4145

*All general inquiries
*All tenant related issues

M'akola Tenant Support Worker

South Island: (250) 384-9466
Victoria & Duncan
Mid Island: (250) 898-3315
Nanaimo, Port Alberni, Campbell River & Courtenay

When you need:

• Emotional support
• Support resolving issues with neighbors
• Assistance with budgeting
• Household management support
• Support with parenting your children
• Help understanding warning letter
• Support maintaining your tenancy
• Support if you are an Elder or have restricted capability
• To find out about upcoming workshops, luncheons/teas

Information?

The Tenant Counsellor has pamphlets/brochures and a list of community resources

Unsure what kind of support you need?

The Tenant Counsellor can provide referrals